1. What this policy covers
This policy covers fees paid to QUALSO through the GigEngine apps:
- Contact reveal (handshake) fees
- Job post fees
- Ad fees and optional homepage placement fees
- User membership plans
- Partner service plans and subscriptions
Payment for the work itself is made directly between the User and the Partner, and is not covered by this policy. QUALSO does not collect that money and cannot refund it.
2. When you get a refund
| Situation | Refund |
|---|---|
| Our team rejects your paid job post or ad during review | Full refund of the fee paid for that post or ad, processed automatically |
| You are charged but the payment fails, or the feature is not activated because of a technical error on our side | Full refund, or the feature is activated |
| You are charged twice for the same transaction | Full refund of the duplicate amount |
| A Partner declines your contact request | No charge. The contact reveal fee is charged only after a request is accepted. |
3. When refunds are not given
- You delete your own paid job post or ad, whether it is active or awaiting review
- A job post or ad reaches the end of its paid duration and expires
- A contact reveal has already been completed and the details were shown to you
- You cancel a membership or service plan partway through its validity period. You keep its benefits until the period ends.
- You delete your account while you still have active plans, credits or listings
- Your account is suspended or terminated for breaking our Terms & Conditions
4. Cancellations
- Memberships and service plans are prepaid for a fixed period (for example weekly, monthly, quarterly or yearly) and do not renew automatically. To cancel, simply don't renew when the plan expires.
- Job posts and ads can be deleted at any time from the app. Paid listings are not refunded when you delete them yourself. The app warns you about this before you confirm.
5. How refunds are processed
- Approved refunds go back to the original payment method through our payment partner, Razorpay.
- Refunds normally reach your account within 5 to 7 working days, depending on your bank or payment provider.
- You can track refund status under Payment History and Notifications in the app.
6. Request a refund or raise a dispute
If you think you're owed a refund that you haven't received, email hello.qualso@gmail.com within 30 days of the payment, with:
- The app name and your registered mobile number
- The payment ID or transaction date and amount
- A short description of the issue
We will respond within 2 business days and try to resolve the issue within 7 working days.
7. Contact
QUALSO TECHNOLOGIES PRIVATE LIMITED, Plot 497, RK Residency, Gayathri Nagar, Allapur, Borabanda, Hyderabad, Telangana 500018, India.
Email: hello.qualso@gmail.com