Privacy Policy

1. Who we are and scope

This Privacy Policy applies to the following mobile applications and related services (together, the "Services") operated by QUALSO TECHNOLOGIES PRIVATE LIMITED, a company incorporated in India with its registered office at Plot 497, RK Residency, Gayathri Nagar, Allapur, Borabanda, Hyderabad, Telangana 500018, India ("QUALSO", "we", "us" or "our"):

It also applies to this website, gigengine.in. In this policy, "User" means a customer who looks for services, and "Partner" means a worker or service professional who offers services through GigEngine.

We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023. By using the Services, you agree to the collection and use of your information as described in this policy.

2. Data we collect

2.1 Data you give us

2.2 Data collected automatically

• Location: precise and approximate device location, with your permission. See App permissions.
• Device and app data: device type, operating system, app version, push notification token, and last active time.
• Crash and diagnostic data: crash logs and technical diagnostics, used to fix bugs and keep the apps stable.
• Activity on the platform: contact requests ("handshakes") sent, accepted or rejected, favourites, profile views, bookings, and notifications.

2.3 Payment data

Payments are processed by our payment partner, Razorpay. We receive and store transaction details such as payment ID, amount, status and refund status. For saved cards we keep only limited details: the cardholder's name, card brand, last four digits and expiry date. We never store your full card number, CVV, UPI PIN or net-banking password.

2.4 What we do not collect

We do not use advertising identifiers for targeted advertising. We do not include third-party advertising SDKs in our apps, and we do not sell your personal data.

3. How we use your data

• To provide the Services: creating and managing your account, signing you in with a one-time password, and showing nearby workers, jobs and ads.
• To match Users and Partners: showing Partner profiles to Users by category, distance, rating and availability, and showing job posts to relevant Partners.
• To share contact details safely: phone numbers are revealed only after the other party accepts a contact request, and only for a limited time.
• Trust and safety: verifying identity, reviewing job posts and ads before publishing, preventing fraud, spam and misuse, and enforcing our Terms & Conditions.
• Payments: processing fees, subscriptions and memberships, issuing refunds, and keeping transaction records.
• Communication: sending one-time passwords, service notifications (for example approvals, responses, refunds and verification results), and replies to your support requests.
• Improvement: diagnosing crashes and improving the performance and features of the Services.
• Legal compliance: meeting tax, accounting and other legal obligations, and responding to lawful requests from authorities.

4. App permissions

Our apps ask for device permissions only when a feature needs them. You can allow or deny each permission, and change it at any time in your device settings. Some features may not work without the related permission.

5. How your data is shared

5.1 With other users of the platform

• Partner profiles are visible to Users. This includes name, profile photo, services and rates, skills, experience, age, availability, approximate distance, ratings and reviews. A Partner's phone number is not shown publicly.
• Job posts published by Users are visible to Partners. This includes title, description, dates, timings, budget and the general location of the job.
• Ads are visible to other users, including any contact number you add to the ad.
• Contact details (phone number) are shared between a User and a Partner only after the Partner accepts a contact request, or the User accepts a Partner's response. They stay visible for a limited time.
• Ratings and reviews you write are shown on the reviewed Partner's profile.

5.2 With service providers

We share data with trusted service providers who help us run the Services, under contracts that require them to protect it. See Service providers.

5.3 For legal reasons

We may disclose information if required by law, court order or a government authority, or to protect the rights, property or safety of QUALSO, our users or the public.

5.4 Business transfers

If QUALSO is involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction. This policy will continue to apply to it.

6. Service providers

Some of these providers may store or process data on servers outside India. Where this happens, we take reasonable steps to make sure your data stays protected in line with this policy and applicable law.

7. Payments

Fees for contact reveals, job posts, ads, memberships and Partner service plans are collected through Razorpay. Your payment information is handled by Razorpay under its own privacy policy and security standards. Payment for the actual work is made directly between the User and the Partner. QUALSO does not receive or hold that money.

8. Data retention

• We keep your account data for as long as your account is active.
• When you delete your account, we delete or anonymise your personal data within 30 days, except for data we must keep by law or for legitimate purposes:
  • Payment and invoice records, kept for as long as Indian tax and accounting laws require (generally up to 8 years).
  • Identity verification records and logs, kept for as long as needed to prevent fraud, resolve disputes or comply with law.
• Contact details revealed through a handshake are visible to the other party only for the limited period shown in the app.
• Rejected or expired posts and ads may be kept for a limited period for records and dispute resolution, and then deleted.

9. Security

We use reasonable technical and organisational measures to protect your data:

• Encrypted connections (HTTPS/TLS)
• Passwords stored only in hashed form
• Access controls that limit who can view personal data
• Reputable cloud infrastructure

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

10. Your rights and choices

Subject to applicable law, you have the right to:

• Access a summary of the personal data we hold about you
• Correct or update your data. Most profile details can be edited directly in the app.
• Delete your account and personal data. See Account deletion.
• Withdraw consent at any time, for example by turning off location or notification permissions. This may limit some features.
• Nominate another person to exercise your rights in the event of your death or incapacity
• Raise a grievance with our Grievance Officer, and with the Data Protection Board of India if your concern is not resolved

To exercise any of these rights, email hello.qualso@gmail.com from the email address linked to your account, or include your registered mobile number. We may need to verify your identity before acting on your request.

11. Account deletion

You can ask us to delete your GigEngine account and the personal data linked to it at any time. Follow the steps on our Delete your account page. It explains what is deleted, what we keep and for how long.

12. Children

The Services are intended only for people who are 18 years of age or older. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are significant, we will also notify you in the app or by other appropriate means. Continuing to use the Services after an update means you accept the revised policy.

14. Contact and Grievance Officer

If you have any questions, concerns or complaints about this policy or how we handle your data, please contact our Grievance Officer:

We will acknowledge your complaint within 48 hours and try to resolve it within 30 days.